Navigate the Benefits Maze With Seasoned Professionals

PEC’s Benefit Service Center, staffed by professional Benefit Counselors is a call-in command center for answering questions about enrollment, responding to benefit inquiries and successful issue resolution.

Advantages

  • Provides quick and effective problem resolution

  • Offers real-time reporting

  • Reduces the administrative burden on Human Resources by decreasing the number of benefit-related questions

  • Serves as a centralized point of contact assisting employees with:

    • Enrollment questions
    • Benefit questions
    • Eligibility inquiries
    • Qualifying events
    • Status changes
    • Claim issues
    • FSA, HSA and HRA-related questions
    • Measurement, administrative and stability periods
    • Summary of Benefits and Coverage (SBC) requests
  • Multi-lingual capabilities

  • Increases employee satisfaction

  • Helps employees gain a comprehensive understanding of their overall benefits package

  • Helps streamline the enrollment process

  • Tracks employee interaction with benefits information

  • Offers convenience to enroll anytime

Accessibility

  • Call center one-on-one with trained Benefit Counselors
Click here to contact PEC to learn more about our Benefit service Center capabilities.