Client Service Team

PEC’s High-Touch Client Service Department, serves as an extension of your HR team providing knowledgeable support while ensuring your success throughout our partnership. Your solution is managed by the same Client Service Team that assists with implementation, so you receive fast, knowledgeable support once day-to-day operations commence.


  • Dedicated Client Service Team
  • Manages benefit enrollment, education, and indicative data for processing

  • Facilitation of vendor stewardship meetings

  • Develop perpetual enrollment strategy

  • Assists in the reduction of manual process and paper intensity

  • Management of business requirements

  • Provides tracking and trending via service request based CRM

  • Live service support for handling complex issues

  • Manages seamless processing integration

  • Subject matter experts in benefit administration

  • Expeditious communication and responsiveness

  • Government regulations and compliance

  • Non-discrimination testing/oversight/pre-testing

  • Communication strategy planning

Click here to contact PEC to learn more about our client service.