CALL CENTER

Call Center 2017-07-03T19:05:17+00:00

When Your Employee Benefit Guidance Is On the Line

PEC’s licensed counselor-assisted call center services have made us the industry leader for educating, enrolling and serving individuals on behalf of their employer.

Advantages

  • Each employee receives a personalized PEC experience

  • Provides efficient, high-touch enrollment

  • Allows for segmenting and prioritizing of employee population

  • Ideal for enrolling executives, field employees and new hires

  • All inbound and outbound calls are monitored and recorded for quality assurance purposes

  • Catalogues and tracks all call interactions, enabling real-time reporting

  • Delivers consistent, scripted employer messaging, incorporating Health Care Reform information and notifications

  • All calls are archived indefinitely

  • Provides flexibility and adaptability:

    • Unrestricted size and scale
    • No geographic restrictions
    • All time zones are represented
  • Offers outbound automated message delivery

  • Multi-lingual capabilities

Accessibility

  • New hire engagement process

  • Annual enrollment

  • Ongoing benefit services for employees during plan year

Click here to contact PEC to find out more about our call center solutions.

CONTACT US

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